KCWin Privacy Policy – Data Protection, Security & User Rights

KCWin Privacy Policy

This Privacy Policy forms part of the KCWin platform’s Terms of Service. By accepting the Terms and Privacy Policy, you agree to share sensitive personal data or personal information and acknowledge the purpose of such data sharing. Please read this Privacy Policy carefully before using KCWin services.

If you do not wish to share mandatory personal information requested at registration with KCWin (hereafter “the KCWin Platform,” “we,” or “us”), please do not register. Registration cannot be completed until all required fields are provided. KCWin may also request additional personal information to allow you access to cash games hosted on the KCWin platform.

1. Purpose of the Privacy Policy

KCWin respects your privacy. All information provided to us will be protected and processed according to this Privacy Policy and applicable laws. To use KCWin’s services, you may need to provide certain information.

This policy explains how KCWin collects, uses, stores, discloses, and manages personal data. Data is collected for purposes such as account verification, account maintenance, completing transactions initiated by users, and analyzing user behavior and needs.

KCWin is committed to providing enjoyable online rummy game experiences while building trust with users. Data protection is based on principles of transparency, fairness, accuracy, data minimization, integrity, and confidentiality.

2. What Counts as Personal Information?

• Sensitive Data: account passwords, financial details (bank account, credit/debit card, or other payment info).

• Other Personal Data: name, date of birth, phone number, address, PAN (if applicable), IP address, browser type/language, date and time of site access, referral sources, and photos for promotions.

• As defined by law: any other information considered “sensitive personal data.”

3. User Consent

By using KCWin, you consent to the use of sensitive and personal information for the purposes outlined in this policy. Access to data is restricted to staff, contractors, and agents who need it to process services.

• You can withdraw consent by sending a request via email, but this may revoke your rights to use KCWin services.

• If photos are provided for marketing, KCWin has irrevocable rights to use them.

• KCWin may use software to analyze traffic, collect statistics, and run advertisements.

• Registering your email implies consent to receive communications from KCWin, affiliates, and referral contacts.

• Phone support calls may be recorded for training and quality control.

4. Data Security

KCWin applies strong security measures to prevent unauthorized access, alteration, disclosure, or destruction of data. This includes encryption, physical security, and restricted access.

However, internet data transmission always carries risks. KCWin cannot guarantee absolute security. Users are responsible for safeguarding login credentials. Breaches must be reported immediately.

KCWin may link to third-party platforms, but each has its own privacy policies. KCWin is not responsible for information shared with third-party advertisers.

KCWin does not share personal data with unauthorized third parties but may use your name, photo, login ID, and state of residence in contest announcements.

5. Protection of Minors

KCWin’s app and contests are only for users 18 years and older. Parents/guardians who believe KCWin has collected a child’s data should notify KCWin to have it deleted.

6. Exceptions for Data Sharing

KCWin may disclose data if:

• Required by law or government authorities.

• Necessary to enforce terms or prevent fraud.

• Needed to protect user rights, KCWin’s rights, or the public.

7. Limitation of Liability

This policy describes KCWin’s practices but does not grant users legal rights. KCWin may amend this policy at any time without notice. Liability is limited to removing sensitive data and de-identifying other data, subject to Terms of Service.

8. Regional Restrictions

• KCWin services are not available in the Philippines via PHP bank channels or in jurisdictions where online rummy is prohibited.

• Violations will result in immediate account suspension, with no entitlement to prizes or refunds.

• Users must comply with local state laws regarding online play.

9. Refund Policy

Refunds may be issued if:

1. Payment completed but user did not receive credits.

2. Technical issues prevent access to games for extended periods.

3. Duplicate payments due to errors.

Refund Process:

• Contact customer service via WhatsApp or email.

• Support team investigates and resolves the issue.

• If unresolved, refund is initiated within 5 business days.

Refund not possible if:

• Credits have been received and partially used.

• More than 3 days have passed since payment.

• Evidence of cheating or misconduct is found.